For example, Jeffrey Franke, CEO of LegalOps.com and previously the founder of CLOC (Corporate Legal Operations Consortium), Chief of Staff & Assistant General Counsel, and Legal Operations at Yahoo, is a strong advocate of incorporating intake, triage, service management, and workflow automation early in legal departments.
In Franke's Legal Operations Maturity Model, an updated version of his original CLOC 12 Core Competencies Model, he explains the different legal technologies each legal department should adopt based on their maturity.
In fact, workflow automation is so foundational to legal ops that for companies, that are more than 30 months (about 2 and a half years) old, it should already have workflow in place.